FAQ
What is CradlePal?
CradlePal is a comforting plush companion with a gentle rhythmic patting motion. It is designed for awake, directly supervised bonding and calming time with a caregiver present.
Can my baby sleep with CradlePal?
No. CradlePal should not be placed inside a crib, bassinet, play yard, or other infant sleep space. Always remove CradlePal before your baby falls asleep.
Is CradlePal safe for newborns?
CradlePal should only be used while a responsible adult is awake and directly supervising. It is not a sleep product and should never be left unattended with a baby.
How should CradlePal be used?
Place CradlePal beside your baby only during awake, supervised time. Keep the product away from the baby’s face and make sure breathing is never restricted. Stop using it immediately if the product becomes damaged.
Can I use CradlePal during tummy time?
Yes, it may be used as a supervised tummy-time companion while a caregiver remains close and attentive. Never leave your baby unattended.
Does CradlePal guarantee better sleep?
No. Every baby is different, and CradlePal does not guarantee improved sleep or specific results. It is designed to provide a gentle rhythmic motion during supervised, awake use.
What age is CradlePal suitable for?
CradlePal is intended for use only under direct adult supervision. Parents and caregivers should consider their child’s age, development, mobility, and individual needs before use.
How does the patting motion work?
CradlePal contains a built-in mechanism that creates a gentle rhythmic patting motion. Follow the included instructions before first use and regularly inspect the product for damage.
Does CradlePal require batteries or charging?
CradlePal uses charging method. charging accessories are included. Always follow the provided power and charging instructions.
What materials is CradlePal made from?
CradlePal is made from [insert verified materials]. Check the product label and packaging for complete material and care information.
How do I clean CradlePal?
Remove the electronic or mechanical component if the design allows. Clean the outer plush according to the care instructions included with the product. Do not submerge electrical components in water.
What comes with my order?
Each order includes:
- One CradlePal plush
- One internal patting mechanism
- charger
How long does shipping take?
Orders are usually processed within [number] business days. Estimated delivery is [number] to [number] business days, depending on your location.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take up to 48 hours to appear.
What is your return policy?
We accept eligible returns within [number] days of delivery. The product must be unused, undamaged, and returned in its original packaging. Please review our full refund policy before requesting a return.
What should I do if my product arrives damaged?
Contact us at [support email] within [number] days of delivery. Include your order number and clear photos or videos of the issue so our support team can assist you.
How can I contact CradlePal?
Email us at cradelpal1@gmail.com . Our customer-support team usually responds within 7 business days.
Important Safety Information
CradlePal is not intended for use during sleep. Never place pillows, plush toys, weighted items, loose bedding, or other soft objects inside an infant’s sleep space. Use CradlePal only while a responsible adult is awake, present, and directly supervising.